Troy (VOLO Support)

Summary: When you're accepted into the Eudēmonia study, you'll get an acceptance email with your next steps, and a study card appears on your VOLO™ App Home screen. Check for the study card Sign i...

Summary: If you sign in with your email and a password, you can send yourself a password reset link from the sign-in screen. You can't change your password while you're signed in. If you're signed ...

Summary: If the VOLO™ App can't find a lab or appointment near you, check your ZIP code and sex at birth, then try a different date or a nearby ZIP code. You see "No labs found" or "No tests availa...

Summary: Upload the official lab report PDF for a single blood draw from the Health tab in the VOLO™ App.Steps: Download the official lab report PDF from your lab's patient portal. Step-by-step gui...

Summary: Complete five setup steps in the VOLO™ App before the Eudēmonia Summit. Your spot in the study isn't guaranteed until they're done. Download the VOLO™ App from the App Store or Google Pl...

Summary: Each VOLO™ account belongs to one email address, so most sign-in problems come from using a different email, or a different way of signing in, from the one you joined with. Sign in the way...

Summary: Check in the VOLO™ App whether your order was placed, then book again or contact us so we can look into it. Check your order in the app Tap Health at the bottom of the screen, then View L...

Summary: Download LabCorp's Official Report from MyLabcorp. The report LabCorp publishes for a single blood draw is the format the VOLO™ App can read.Steps: Sign in to the MyLabcorp app or MyLabcor...

Summary: If you were on the free plan or are new to the VOLO™ App, the study gives you 12 months of the VOLO™ App free. If you already have VOLO™ Pro, you keep your current plan. If you were on the...

Summary: VOLO™ App emails go to the email address you sign in with, so start by checking that address and your spam folder. Your temporary password When you join with your email, or you're invited ...