I didn't get an email from VOLO™

Summary: VOLO™ App emails go to the email address you sign in with, so start by checking that address and your spam folder.

Your temporary password

When you join with your email, or you're invited to VOLO™, we send an email with the subject Welcome to VOLO™ Mobile App. It includes your Temporary Password.

1. Check your spam, junk and promotions folders.
2. Check the email address you entered. If it has a typo, tap the back arrow, enter the correct email and tap Continue.
3. If you're still on the Check Your Email! screen, tap Resend. You can resend once a minute.
4. If you've left that screen, or you were invited, you can set your own password instead: enter your email on the sign-in screen, tap Continue, then tap Forgot Password.

Your password reset email

• The reset email goes to the address you typed on the Forgot Password screen, so check it for typos.
• Check your spam or junk folder, wait a few minutes, then request a new link.
• If you joined with Google or Apple, you don't have a VOLO™ password. Sign in with Google or Apple instead.

A verification email

You don't need to verify your email before using the VOLO™ App. If you joined with your email, sign in with the temporary password from your welcome email.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.