Troy (VOLO Support)
- Total activity 115
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 92
Articles
Recent activity by Troy (VOLO Support)-
How do I reschedule or cancel my lab appointment?
Summary: You can reschedule or cancel your lab appointment from your test in the VOLO™ App, or send us a request. Reschedule or change your appointment Tap Health at the bottom of the screen, then...
-
How do I download my Quest Diagnostics report for upload?
Summary: Download the PDF of your result from MyQuest. The report Quest publishes for a single blood draw is the format the VOLO™ App can read.Steps: Sign in to the MyQuest app or myquest.questdiag...
-
Can I upload lab results from my own doctor during the Eudēmonia study?
Summary: Yes. A blood test from your own doctor counts toward the study if it was drawn in the past year by a lab we accept. Download the official lab report PDF from the lab that ran your test, u...
-
My profile changes won't save
Summary: You can update your details from Personal Information. If the button stays greyed out or the Complete Profile task won't clear, a field usually needs attention. Update your profile Open t...
-
I can't book my blood test in the VOLO™ App
Summary: Most booking problems are fixed by refreshing your tests, completing your profile or choosing a different time. The tests list is empty or won't load Pull down on the Available Tests list...
-
How do I download my Function Health results for upload?
Summary: Upload your Lab Results of Record from the Function Health app — not the Function Health Summary Report, which the VOLO™ App can't read.Steps: In the Function Health app, select the More m...
-
How do I manage or pay for my VOLO™ Pro subscription?
Summary: VOLO™ Pro subscriptions bought in the app are billed through the App Store or Google Play, so payment and cancellation are handled by Apple or Google. Check your plan Open the menu (☰). Y...
-
How do I order another blood test?
Summary: Use Purchase Lab Test in the VOLO™ App to choose a test, book a time and check out. Tap Health at the bottom of the screen, then Purchase Lab Test. If you're on the free plan, tap Order B...
-
How do I download my BioReference report for upload?
Summary: Download the official BioReference lab report for a single blood draw from the BioReference patient portal.Steps: Sign in to the BioReference patient portal at bioreference.com/patient-por...
-
How do I delete my VOLO™ App account?
Summary: You can delete your VOLO™ account from your Profile in the app. Before you delete Removing an extra account you created by mistake? Sign in to that account first, then follow the steps be...