My profile changes won't save

Summary: You can update your details from Personal Information. If the button stays greyed out or the Complete Profile task won't clear, a field usually needs attention.

Update your profile

1. Open the menu (☰) at the top right of the Home screen and tap Account → Profile.
2. Under Account Details, tap Personal Information.
3. Make your changes and tap Confirm & Continue. You'll see Profile updated when your changes are saved.

The Email Address on this screen is where we contact you. Changing it doesn't change the email you sign in with.

The button is greyed out

The button stays greyed out until every field is valid. Scroll through the form and look for a message under a field, such as:

• First name can only contain letters and numbers: First Name accepts only the letters A–Z and numbers, so leave out spaces, hyphens, apostrophes and accented letters.
• Mobile number should contain 10 digits: enter a 10-digit number, without +1 or a leading 1.
• Must enter valid zip code: enter a 5-digit ZIP code.

If you see Failed to update data, check your internet connection and try again.

"Complete Profile" is still on my Home screen

This task clears only when all of these are filled in: First Name, Last Name, Email Address, Mobile Phone Number, Date of Birth, Sex At Birth, Ethnicity, Height, Address 1, State, City and Zip Code. Race and Address 2 are optional.

1. On the task, tap Update Profile.
2. Fill in any empty fields and tap Confirm & Continue.

My name shows part of my email address

If you joined with your email, your first name starts out as the part of your email before the @. Update First Name and Last Name in Personal Information.

I can't type in the Vitals Questionnaire

Questionnaires under Completed Questionnaires are view-only, so you can't change those answers. To enter new values:

1. Tap the Health tab, then tap Update Vitals Questionnaire.
2. Under New Questionnaire, tap the questionnaire and fill it in.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.