Troy (VOLO Support)
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Articles
Recent activity by Troy (VOLO Support)-
My profile changes won't save
Summary: You can update your details from Personal Information. If the button stays greyed out or the Complete Profile task won't clear, a field usually needs attention. Update your profile Open t...
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I can't book my blood test in the VOLO™ App
Summary: Most booking problems are fixed by refreshing your tests, completing your profile or choosing a different time. The tests list is empty or won't load Pull down on the Available Tests list...
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How do I download my Function Health results for upload?
Summary: Upload your Lab Results of Record from the Function Health app — not the Function Health Summary Report, which the VOLO™ App can't read.Steps: In the Function Health app, select the More m...
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How do I manage or pay for my VOLO™ Pro subscription?
Summary: VOLO™ Pro subscriptions bought in the app are billed through the App Store or Google Play, so payment and cancellation are handled by Apple or Google. Check your plan Open the menu (☰). Y...
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How do I order another blood test?
Summary: Use Purchase Lab Test in the VOLO™ App to choose a test, book a time and check out. Tap Health at the bottom of the screen, then Purchase Lab Test. If you're on the free plan, tap Order B...
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How do I download my BioReference report for upload?
Summary: Download the official BioReference lab report for a single blood draw from the BioReference patient portal.Steps: Sign in to the BioReference patient portal at bioreference.com/patient-por...
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How do I delete my VOLO™ App account?
Summary: You can delete your VOLO™ account from your Profile in the app. Before you delete Removing an extra account you created by mistake? Sign in to that account first, then follow the steps be...
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I see "Test information not found" when I tap my results
Summary: If a card on your Home screen shows Test information not found, open your results from the Health menu instead. Open your results from the Health menu Tap Health at the bottom of the scre...
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How do I download my DLS report for upload?
Summary: Download your Diagnostic Laboratory Services (DLS) lab report for a single blood draw from myDLSchart.Steps: Sign in to the myDLSchart app, or Patient Results Online at dls.luminatehealth....
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Why was my lab upload rejected?
Summary: The VOLO™ App checks each upload automatically. Here's what each message means and how to fix it. "We found more than one blood collection date in this document" — the file combines resul...