Troy (VOLO Support)

Summary: Yes. A blood test from your own doctor counts toward the study if it was drawn in the past year by a lab we accept. Download the official lab report PDF from the lab that ran your test, u...

Summary: If you were on the free plan or are new to the VOLO™ App, the study gives you 12 months of the VOLO™ App free. If you already have VOLO™ Pro, you keep your current plan. If you were on the...

Summary: Complete five setup steps in the VOLO™ App before the Eudēmonia Summit. Your spot in the study isn't guaranteed until they're done. Download the VOLO™ App from the App Store or Google Pl...

Summary: When you're accepted into the Eudēmonia study, you'll get an acceptance email with your next steps, and a study card appears on your VOLO™ App Home screen. Check for the study card Sign i...

Summary: You can delete your VOLO™ account from your Profile in the app. Before you delete Removing an extra account you created by mistake? Sign in to that account first, then follow the steps be...

Summary: VOLO™ Pro subscriptions bought in the app are billed through the App Store or Google Play, so payment and cancellation are handled by Apple or Google. Check your plan Open the menu (☰). Y...

Summary: You can update your details from Personal Information. If the button stays greyed out or the Complete Profile task won't clear, a field usually needs attention. Update your profile Open t...

Summary: VOLO™ App emails go to the email address you sign in with, so start by checking that address and your spam folder. Your temporary password When you join with your email, or you're invited ...

Summary: Each VOLO™ account belongs to one email address, so most sign-in problems come from using a different email, or a different way of signing in, from the one you joined with. Sign in the way...

Summary: If you sign in with your email and a password, you can send yourself a password reset link from the sign-in screen. You can't change your password while you're signed in. If you're signed ...