How do I reset my VOLO™ App password?

Summary: If you sign in with your email and a password, you can send yourself a password reset link from the sign-in screen.

You can't change your password while you're signed in. If you're signed in and want a new password, log out first: open the menu (☰), tap Logout, then tap Logout again to confirm.

1. On the sign-in screen, enter your email under Email Address and tap Continue. If the app already shows your email with a Password box, go to the next step.
2. Tap Forgot Password under the Password box.
3. Check that your email address is correct, then tap Send Retrieval Link. When you see Email Sent, tap OK.
4. Open the email on your phone and tap the link. Choose a new password of at least 8 characters and enter it twice. If the link opens the VOLO™ App, you'll see Set Your New Password. Tap Update Password when you're done.
5. Go back to the sign-in screen and log in with your email and new password.

If something doesn't look right

• The app shows Google or Apple instead of a password box. Your account uses Google or Apple sign-in, so there's no VOLO™ password to reset. Tap that option to sign in.
• Email Not Found means no account uses that email address. Check it for typos, or try another email you might have used.
• Too many password reset attempts. Please wait a few minutes before trying again. Wait a few minutes, then request a new link.
• No email after a few minutes? Check your spam or junk folder, then request a new link.

Type your email carefully. If you tap Continue with an email that doesn't have an account yet, the app creates a new account for it.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.