How do I delete my VOLO™ App account?

Summary: You can delete your VOLO™ account from your Profile in the app.

Before you delete

• Removing an extra account you created by mistake? Sign in to that account first, then follow the steps below.
• If you pay for VOLO™ Pro through the App Store or Google Play, cancel that subscription first. Deleting your account doesn't cancel it. See How do I manage or pay for my VOLO™ Pro subscription?
• Deleting your account is permanent. The app explains that your personal data, health records and activity history will be erased, and any connected wearables or integrations will be unlinked.

Delete your account in the app

1. Open the menu (☰) and tap Account → Profile.
2. Under Manage Account, tap Delete My Account.
3. Read the Delete Your Account screen, then tap Yes, Delete My Account.
4. On the Are you sure? screen, type DELETE in capital letters and tap Confirm Account Deletion.

You'll be logged out and see Your Account has been deleted. We'll email you to confirm once the deletion is complete, within 30 days. If you see Failed to delete account, check your internet connection and try again.

After your account is deleted, you can't sign in to it. If you try, you'll see You've deleted your account. Please contact support if you need assistance.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.