How do I manage or pay for my VOLO™ Pro subscription?

Summary: VOLO™ Pro subscriptions bought in the app are billed through the App Store or Google Play, so payment and cancellation are handled by Apple or Google.

Check your plan

1. Open the menu (☰). Your plan shows near the top: FREE PLAN or VOLO™ PRO MEMBER.
2. For details, tap Account → Subscription to open VOLO Subscription.

Pay with a different card

Apple or Google charges the payment method saved on the Apple Account or Google account your phone uses for app purchases. To use a different card, update the payment method in your Apple Account settings (iPhone) or in the Google Play Store (Android) before you subscribe or before your next renewal.

Use a promo code or offer link

1. Open the offer link on the phone where the VOLO™ App is installed, and sign in if asked. The app opens Promo Code and applies the code for you.
2. Tap Continue, then confirm the purchase with Apple or Google. Free codes don't need a payment.

If the link doesn't open the app, enter the code yourself:

1. In the menu, tap Account → Subscription → Upgrade to VOLO™ Pro.
2. Tap Have a Promo Code?, enter your code and tap Apply code, then tap Continue.

Restore purchases is only for a subscription you've already bought. If you haven't subscribed yet, it shows No previous purchase was found for this store account.

If a code doesn't work, you might see:

• That code didn't work. Check it and try again. Check the code for typos.
• Not eligible for this promo code. Some codes only work for the email address the offer was sent to. Sign in with that email.
• Subscriber already redeemed a promo code. Each account can use one promo code.
• This promo code is expired. or Promo code has no remaining uses. The offer is no longer available.

A discounted first year renews automatically at the regular price after 12 months unless you cancel. The app shows the price and renewal terms before you subscribe.

Cancel your subscription

1. In the menu, tap Account → Subscription.
2. Tap Cancel Your Subscription. This opens your App Store or Google Play subscriptions, where you can cancel.

If you don't see Cancel Your Subscription, your Pro access didn't come from an in-app subscription, so there's no App Store or Google Play subscription to cancel. Deleting your VOLO™ account doesn't cancel an App Store or Google Play subscription.

Get your subscription back on a new phone

1. Sign in to the VOLO™ account you subscribed with.
2. Make sure your phone is signed in to the Apple Account or Google account you paid with.
3. Tap Account → Subscription → Restore purchases. You'll see Your subscription has been restored. when it works.

A subscription stays with the VOLO™ account that bought it. If you see This Apple ID already has an active Volo subscription on a different Volo account. Sign in to that account to use it. (or the same message for a Google account), sign in to the VOLO™ account you subscribed with.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.