Summary: If you were on the free plan or are new to the VOLO™ App, the study gives you 12 months of the VOLO™ App free. If you already have VOLO™ Pro, you keep your current plan.
If you were on the free plan, or are new to the VOLO™ App
- Your account is moved onto the study's free 12-month plan automatically when you're added to the study. You don't need to do anything.
If you're already a VOLO™ Pro member
- You keep your current plan exactly as it is. The free 12 months is for free-plan and new accounts, so it isn't added on top of an existing VOLO™ Pro plan.
- Thinking about changing or cancelling your plan because of the study? Contact us first so we can check how it affects your account.
Check your plan and your study status
- To see your plan, open ☰ → Account → Subscription and look under Your Current Plan.
- To confirm you're in the study, look for the Eudēmonia x VOLO™ Health Observational Study card on your Home screen. See How do I know I'm enrolled in the Eudēmonia study?
Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.
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