My device won't connect or shows an error

Summary: Most connection problems are fixed by updating the VOLO™ App and starting the connection again from Manage Devices.

Try these steps first

1. Update the VOLO™ App to the latest version from the App Store or Google Play.
2. Make sure you can sign in to your device's own app (for example Garmin Connect or Oura).
3. If a sign-in page is still open in the VOLO™ App, close it with the back button at the top of the screen.
4. Open the menu (☰) and tap Settings → Manage Devices, then tap the device again. This opens a fresh sign-in page.
5. Sign in with the same account you use in your device's app, allow access to the data it asks for, and finish the steps on the page.

If you see an error such as "403 Forbidden" or "Session has expired"

• Close the page and start again from Manage Devices (step 4 above). Each attempt opens a new sign-in page.
• If the device has a red outline in Manage Devices, tap Reconnect instead.
• If this happens with Google Health, update the VOLO™ App to the latest version and try again.

If the page stays blank or white

1. Wait a few seconds. The page may still be loading.
2. If it stays blank, close it and check Manage Devices. If the device now has a green outline and a check mark, it's connected.
3. If it isn't connected, tap the device and try again on a stable Wi-Fi or mobile data connection.

If you can't find the button to finish (for example, on Garmin's data-sharing page)

1. Scroll down inside the page. The button may be below what's showing on your screen.
2. If you still can't see it, update the VOLO™ App to the latest version and try again.

If you see "Connection Lost"

This means the connection with your device has expired. Tap Reconnect and sign in to your device account again. You can also reconnect at any time from Manage Devices. Devices that need attention have a red outline and a Reconnect option.

Still not connecting?

1. In Manage Devices, tap Remove under the device and confirm.
2. Tap the device again to connect it.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.