My leaderboard score, name or photo isn't showing correctly

Summary: The leaderboard shows each week's points from your Activities tab, along with the name and photo from your VOLO™ App profile.

Join the leaderboard

1. Go to the Activities tab.
2. Tap the crown icon at the top right, or the Leaderboard card at the bottom of the screen.
3. Tap Join Leaderboard.

To appear on the leaderboard, you need to have joined it and have an active exercise plan. If an error message appears when you tap Join Leaderboard, you haven't joined yet. Tap Join Leaderboard again later.

My score isn't updating

• The leaderboard runs weekly, Monday to Sunday, so scores start again each Monday. Check the Week of date at the top, and use the arrows to see other weeks.
• Your leaderboard points come from the workouts on your Activities tab. If a workout is missing there, fix that first. See My workouts, steps or points aren't showing up.
• If your Activities tab shows the new points but the leaderboard doesn't, close the leaderboard and open it again.

My name is missing or looks wrong

• Your own row always says You. Other people see your first name and the first letter of your last name.
• If your first or last name is missing from your profile, other people see a placeholder instead. To fix it, open the menu (☰) and tap Account → Profile → Personal Information. Fill in First Name and Last Name, then tap Confirm & Continue.

My photo isn't showing

1. Open the menu (☰).
2. Tap your profile picture or initials at the top.
3. Choose Take photo or Choose from library.

The leaderboard uses this photo. If you haven't added one, it shows your initials.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.