I see "Test information not found" when I tap my results

Summary: If a card on your Home screen shows Test information not found, open your results from the Health menu instead.

Open your results from the Health menu

1. Tap Health at the bottom of the screen, then View Lab Test Results.
2. On the Test Results tab, tap your test.

If you see this message on an appointment reminder card instead, tap the Available Tests tab and tap your test.

Your results say "Partial results available"

The lab has sent some of your results and is still processing others. Some markers take longer than others. The results you have so far are in Test Results, and we'll notify you when the full report is ready.

When will my results arrive?

Results usually arrive within 1 to 2 weeks after your blood draw. You may see partial results first.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.