I can't book my blood test in the VOLO™ App – VOLO App

Summary: Most booking problems are fixed by refreshing your tests, completing your profile or choosing a different time.

The tests list is empty or won't load

Pull down on the Available Tests list to refresh it.
If that doesn't help, go back and open the list again. It reloads each time you open it.
If you see No tests available near you, see The VOLO™ App says there's no lab near me.

You see a message after tapping Get Started

Incomplete Profile: tap Update Profile, fill in any missing details, including your Date of Birth, then tap Update Information to continue.
This test is only available for individuals over 18 years old.: if the date of birth in your profile is wrong, correct it from the menu (☰) → Account → Profile → Personal Information, then try again.

You see an error after tapping Schedule Appointment

This appointment slot has been taken, please select a different time.: tap Confirm, choose another time, then tap Schedule Appointment again.
Failed to schedule appointment. or Requisition is not ready. Please try again later.: tap Confirm and try again later. If you've left the screen, tap Health → View Lab Test Results → Available Tests, tap your test and continue booking from there.

If your test shows Purchased, you've already paid for it and won't be asked to pay again when you continue booking.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.