The VOLO™ App says there's no lab near me

Summary: If the VOLO™ App can't find a lab or appointment near you, check your ZIP code and sex at birth, then try a different date or a nearby ZIP code.

You see "No labs found" or "No tests available near you"

Some tests depend on where you live and your sex at birth, so the app checks these before it shows you any tests. It looks for labs within 25 miles of the ZIP code you enter.

1. Tap Edit ZIP Code.
2. Under ZIP code where you'll take the test, enter the 5-digit ZIP code for the area where you plan to have your blood drawn.
3. Check that Sex at Birth is correct.
4. Tap See available Tests.
5. If you still see No labs found, try a nearby ZIP code or check back later.

Good to know: when labs are found, the ZIP code and sex at birth you entered are saved to your VOLO™ App profile.

You see "No results were found" while booking

1. Check the ZIP code under Search by ZIP code and correct it if needed. The app shows locations within 50 miles of this ZIP code.
2. If you see a row of dates, tap a different date. Locations only appear when they have open appointment times on the date you've selected. Same-day appointments aren't available, so the dates start from tomorrow.
3. Try a nearby ZIP code.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.