The lab didn't have my order when I arrived

Summary: Check in the VOLO™ App whether your order was placed, then book again or contact us so we can look into it.

Check your order in the app

1. Tap Health at the bottom of the screen, then View Lab Test Results.
2. Tap the Available Tests tab and find your test.
3. Check the button on your test:
   • View Details: your order was placed. Tap the test to check your appointment date, time and location.
   • Schedule Appointment: your order was placed, but no appointment is saved yet. Tap it to book a time.
   • Get Started: there's no active order for this test. Tap Get Started and complete every step to place your order and book.

Before your next visit

• Finish every step in the app. Your lab order is placed when you complete booking in the VOLO™ App. Choosing a time on a lab's own website doesn't place the order on its own.
• Bring a photo ID and a copy of your requisition form. The VOLO team emails you your requisition form after you purchase a test.
• Booked on the lab's own website? The lab sends its own confirmation email. Appointments you schedule and pay for in the VOLO™ App are confirmed by email from the VOLO team.
• Check your details. Your lab order is created using the name, date of birth and other details in your profile. To check them, open the menu (☰) → Account → Profile → Personal Information.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.