How do I reschedule or cancel my lab appointment?

Summary: You can reschedule or cancel your lab appointment from your test in the VOLO™ App, or send us a request.

Reschedule or change your appointment

1. Tap Health at the bottom of the screen, then View Lab Test Results.
2. Tap the Available Tests tab, then tap your test.
3. Follow the steps for the button you see:
   • Reschedule: tap it, then tap Yes. Choose a new date, time and location, then tap Schedule Appointment.
   • Change Date: you'll see this if you added your appointment date yourself after booking with the lab. First change your booking with the lab, using the link in your lab order email or the lab's website. Then tap Change Date and pick the new date. This updates the date in the app so we can send you reminders.
   • Schedule Appointment: you haven't booked a time yet. Tap it to book.

Cancel your appointment

1. Tap Health at the bottom of the screen, then View Lab Test Results.
2. Tap the Available Tests tab, then tap your test to open your appointment details, with a map of your lab's location.
3. Tap the option to cancel your appointment, then confirm.

Don't see a cancel option? Update the VOLO™ App to the latest version, or send us a request using the steps below and we'll cancel it for you.

Still stuck? In the VOLO™ App, open the menu (☰) → Help & Support → Customer Service → Submit a request, and attach a screenshot of what you're seeing. Can't sign in to the app? Email support@volohealth.com.